Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202104273 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Upheld, recommendations June 2023
202104338 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2023
202106168 Glasgow City Health and Social Care Partnership Assessments / self-directed support Not upheld, no recommendations June 2023
202106298 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, no recommendations June 2023
202106489 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations June 2023
202107634 A Medical Practice in the Lanarkshire NHS Board area Clinical treatment / diagnosis Upheld, recommendations June 2023
202107992 South Lanarkshire Council Child protection Some upheld, recommendations June 2023
202110475 Lanarkshire NHS Board Nurses / nursing care Upheld, recommendations June 2023
202111012 Midlothian Council Child services and family support Upheld, recommendations June 2023
202111931 A Medical Practice in the Forth Valley NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations June 2023