Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202110695 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations October 2023
202200504 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations October 2023
202206401 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations October 2023
202207640 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Some upheld, recommendations October 2023
202002423 South Lanarkshire Council Complaints handling Upheld, recommendations September 2023
202007481 West Dunbartonshire Council Council Tax Upheld, recommendations September 2023
202101440 South Lanarkshire Health and Social Care Partnership Assessments / self-directed support Not upheld, no recommendations September 2023
202102932 Scottish Ambulance Service Failure to send ambulance / delay in sending ambulance Upheld, no recommendations September 2023
202104574 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations September 2023
202106214 Glasgow City Health and Social Care Partnership Community Mental health services Upheld, recommendations September 2023