Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202000655 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2022
202001793 South Lanarkshire Council Secondary School Some upheld, recommendations March 2022
202002197 Lanarkshire NHS Board Clinical treatment / Diagnosis Upheld, recommendations March 2022
202002559 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202005027 Lanarkshire NHS Board Nurses / nursing care Some upheld, recommendations March 2022
202007186 Borders NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2022
202007201 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202008168 Edinburgh Health and Social Care Partnership Nurses / Nursing Care Not upheld, no recommendations March 2022
202105309 Glasgow City Council Primary School Some upheld, recommendations March 2022
201811013 Castle Water Ltd Incorrect billing Some upheld, recommendations February 2022