Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202003264 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
202003946 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
202005066 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
202100985 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202101483 Falkirk Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations January 2022
202102039 A Medical Practice in the Forth Valley NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202102527 A Medical Practice in the Greater Glasgow & Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations January 2022
201800637 Lothian NHS Board - Royal Edinburgh and Associated Services Division Clinical treatment / diagnosis Some upheld, recommendations December 2021
201810251 Highland NHS Board Appointments / Admissions (delay / cancellation / waiting lists) Upheld, no recommendations December 2021
201900738 Business Stream Incorrect billing Not upheld, no recommendations December 2021