Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005361 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2021 |
| 202007046 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2021 |
| 202103401 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2021 |
| 201806699 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 201808786 | Forth Valley NHS Board | policy / administration | Upheld, recommendations | November 2021 |
| 201809719 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 201904916 | Angus Health and Social Care Partnership | adult support and protection / adults with incapacity | Not upheld, no recommendations | November 2021 |
| 201906227 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 201908887 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2021 |
| 201909530 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |