Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202001199 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations October 2021
202001654 Borders NHS Board Clinical treatment / diagnosis Upheld, recommendations October 2021
202001741 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2021
202002684 A Medical Practice in the Fife NHS Board area Clinical treatment / diagnosis Upheld, recommendations October 2021
202003157 Aberdeen City Health and Social Care Partnership Communication / staff attitude Upheld, recommendations October 2021
202003625 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations October 2021
201808623 Queen Margaret University Special needs - assessment and provision Some upheld, recommendations September 2021
201900608 Aberdeen City Health and Social Care Partnership Clinical treatment / Diagnosis Upheld, recommendations September 2021
201904556 Lanarkshire NHS Board Record keeping Not upheld, no recommendations September 2021
201904615 A Dentist in the Highland NHS Board area Clinical treatment / Diagnosis Not upheld, no recommendations September 2021