Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202003058 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 202003904 | West Dunbartonshire Council | Secondary School | Not upheld, no recommendations | September 2021 |
| 202003940 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007590 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2021 |
| 202007689 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007782 | NHS 24 | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201902069 | Scottish Borders Council | Communication / staff attitude | Upheld, recommendations | August 2021 |
| 201902674 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201903973 | East Renfrewshire Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | August 2021 |
| 201904106 | Dumfries and Galloway Council | Kinship care | Upheld, recommendations | August 2021 |