Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005528 | Lanarkshire NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | August 2021 |
| 202005915 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |
| 202006020 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 202006727 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201705735 | Glasgow City Health and Social Care Partnership | Policy / administration | Not upheld, no recommendations | July 2021 |
| 201806006 | Business Stream | Incorrect billing | Resolved, recommendations | July 2021 |
| 201808455 | East Renfrewshire Health and Social Care Partnership | Home helps / concessions / grants / charges for services | Upheld, recommendations | July 2021 |
| 201810016 | East Ayrshire Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | July 2021 |
| 201901415 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201902477 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |