Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202000424 Glasgow City Health and Social Care Partnership Assessments / self-directed support Some upheld, recommendations August 2021
202000561 Dumfries and Galloway Council Kinship care Upheld, recommendations August 2021
202001087 Edinburgh Health and Social Care Partnership Policy / administration Upheld, no recommendations August 2021
202001107 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Upheld, recommendations August 2021
202001625 North Lanarkshire Council Policy / administration Upheld, recommendations August 2021
202001929 Forth Valley NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2021
202002290 Lothian NHS Board - Acute Division Admission / discharge / transfer procedures Not upheld, no recommendations August 2021
202003093 Fife NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2021
202004484 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2021
202005520 A Medical Practice in the Forth Valley NHS Board area Clinical treatment / diagnosis Some upheld, recommendations August 2021