Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201904735 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 201905097 | Glasgow School of Art | Teaching and supervision | Some upheld, recommendations | September 2021 |
| 201905253 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201905950 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2021 |
| 201907317 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201907915 | Glasgow City Health and Social Care Partnership | Home helps / concessions / grants / charges for services | Not duly made or withdrawn, no recommendations | September 2021 |
| 201908784 | Dumfries and Galloway Council | Child services and family support | Upheld, recommendations | September 2021 |
| 201910147 | A Medical Practice in the Lothian NHS Board area | Lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | September 2021 |
| 201910632 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 202001911 | Dumfries and Galloway Council | Kinship care | Resolved, no recommendations | September 2021 |