Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903741 Scottish Water Communication / consultation Not upheld, no recommendations October 2021
201904853 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations October 2021
201905325 Renfrewshire Council Care charges for homecare and residential care Not upheld, no recommendations October 2021
201906625 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations October 2021
201908092 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations October 2021
201908612 North Lanarkshire Council Care in the community Not upheld, no recommendations October 2021
201910303 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2021
201910974 Argyll and Bute Health and Social Care Partnership Child protection Upheld, recommendations October 2021
201911424 Falkirk Council Complaint handling Upheld, no recommendations October 2021
202001026 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2021