Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201910693 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2021 |
| 201911779 | Comhairle nan Eilean Siar | assessments / self-directed support | Not upheld, no recommendations | November 2021 |
| 202000613 | Angus Council | kinship care | Not upheld, no recommendations | November 2021 |
| 202000833 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 202001329 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2021 |
| 202001994 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 202002557 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 202003052 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 202004911 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 202005553 | Tayside NHS Board | record keeping | Upheld, recommendations | November 2021 |