Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201908034 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
201910152 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations January 2022
201910278 Fife NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
201911276 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations January 2022
202000564 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202001151 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202001347 North Lanarkshire Council Care charges for homecare and residential care Resolved, no recommendations January 2022
202001398 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations January 2022
202001414 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations January 2022
202002770 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations January 2022