Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900160 Dundee Health and Social Care Partnership Communication / staff attitude Some upheld, recommendations February 2022
201905460 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations February 2022
201909959 Aberdeenshire Council Policy / administration Some upheld, recommendations February 2022
201909975 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations February 2022
201910513 Borders NHS Board Clinical treatment / diagnosis Some upheld, recommendations February 2022
201910934 Lanarkshire NHS Board Admission / discharge / transfer procedures Upheld, recommendations February 2022
201911484 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202000742 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202003095 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations February 2022
202004502 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations February 2022