Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202004993 West Lothian Council Neighbour disputes and anti-social behaviour Upheld, recommendations April 2022
202005289 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Not upheld, no recommendations April 2022
202005987 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Lists (incl difficulty registering and removal from lists) Not upheld, no recommendations April 2022
202009052 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations April 2022
201907009 Tayside NHS Board Clinical treatment / diagnosis Some upheld, recommendations March 2022
201908605 Glasgow City Health and Social Care Partnership Child services and family support Upheld, recommendations March 2022
201910071 Crown Office and Procurator Fiscal Service Policy / administration Some upheld, recommendations March 2022
201910087 Renfrewshire Council Handling of application (complaints by opponents) Upheld, recommendations March 2022
201910373 Stirling Council Primary School Some upheld, recommendations March 2022
201910514 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations March 2022