Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202103008 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2022 |
| 202103259 | Dumfries and Galloway NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | February 2022 |
| 202103331 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2022 |
| 202104233 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Not upheld, no recommendations | February 2022 |
| 201903631 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | January 2022 |
| 201904243 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | January 2022 |
| 201905172 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Complaints handling | Some upheld, recommendations | January 2022 |
| 201905833 | A Dentist in the Lanarkshire NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | January 2022 |
| 201906029 | A Dental Practice in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | January 2022 |
| 201907867 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2022 |