Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810642 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations June 2021
201811056 Grampian NHS Board Clinical treatment / diagnosis Some upheld, recommendations June 2021
201900081 Fife Council Child services and family support Some upheld, recommendations June 2021
201900247 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Some upheld, recommendations June 2021
201901592 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations June 2021
201901597 Scottish Borders Council Child services and family support Not upheld, no recommendations June 2021
201901728 Greater Glasgow and Clyde NHS Board - Acute Services Division Record keeping Some upheld, no recommendations June 2021
201901733 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2021
201904012 Scottish Ambulance Service Failure to send ambulance / delay in sending ambulance Some upheld, recommendations June 2021
201904087 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations June 2021