Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803946 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201803981 | Scottish Government D-G Learning & Justice | Complaints handling | Upheld, no recommendations | May 2021 |
| 201804596 | Edinburgh Health and Social Care Partnership | Aids for the disabled (incl blue badges) Chronically Sick & Disabled Acts 1970/72 | Not upheld, no recommendations | May 2021 |
| 201804958 | University of the Highlands and Islands | Complaints handling | Upheld, recommendations | May 2021 |
| 201807820 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201809520 | Glasgow City Health and Social Care Partnership | Care charges for homecare and residential care | Not upheld, no recommendations | May 2021 |
| 201810148 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201810444 | West Dunbartonshire Council | Complaints handling | Some upheld, recommendations | May 2021 |
| 201900286 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201900435 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |