Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201909457 East Renfrewshire Health and Social Care Partnership Clinical treatment / Diagnosis Not upheld, no recommendations June 2021
201911000 Glasgow City Health and Social Care Partnership Communication / staff attitude / dignity / confidentiality Upheld, recommendations June 2021
201911248 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2021
202001295 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations June 2021
202003476 A Medical Practice in the Lothian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations June 2021
202004100 A Medical Practice in the Grampian NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations June 2021
202004102 Grampian NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2021
202004831 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations June 2021
202005533 South Lanarkshire Health and Social Care Partnership Child services and family support Not upheld, no recommendations June 2021
201709143 Fife NHS Board Policy / administration Some upheld, recommendations May 2021