Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201909457

  • Case ref:
    201909457
  • Date:
    June 2021
  • Body:
    East Renfrewshire Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Clinical treatment / Diagnosis

Summary

C, a support and advocacy worker, complained to us on behalf of their client (A) about the care and treatment that the partnership provided to A. In particular, C complained that A was not given appropriate support during and after their transfer to adult mental health services.

We took independent advice from an adviser in mental health nursing. We found that A's transition to adult mental health services was reasonably planned and carried out. We also found that A was given reasonable care and treatment after their transfer to adult services. We did not uphold the complaint.

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Updated: June 23, 2021