Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202000229 Lanarkshire NHS Board Communication / staff attitude / dignity / confidentiality Upheld, recommendations July 2021
202000236 Glasgow City Health and Social Care Partnership Complaints handling Upheld, recommendations July 2021
202000782 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations July 2021
202001363 Forth Valley NHS Board Clinical treatment / diagnosis Some upheld, recommendations July 2021
202001420 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations July 2021
202001685 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations July 2021
202002453 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations July 2021
202006018 Wheatley Housing Group Ltd Neighbour disputes and anti-social behaviour Not upheld, no recommendations July 2021
201806812 Grampian NHS Board Clinical treatment / diagnosis Not upheld, no recommendations June 2021
201809073 Kingdom Housing Association Ltd Repairs and maintenance Not upheld, no recommendations June 2021