Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201901131

  • Case ref:
    201901131
  • Date:
    October 2022
  • Body:
    Water Plus Select Ltd
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Complaints handling

Summary

C complained to their water provider that they had failed to reasonably bill them for their water services and that they failed to reasonably handle their subsequent complaints on this matter. Since receiving C's complaint, the SPSO have published two public reports about Water Plus. C and Water Plus have managed to reach agreement on the final payment due. The complaint has been closed on the grounds of it being resolved to the satisfaction of C.

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Updated: October 19, 2022