Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805380 | An NHS Board | other | Upheld, recommendations | June 2020 |
| 201805670 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, no recommendations | June 2020 |
| 201805674 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201806059 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201806149 | Dumfries and Galloway Council | policy / administration | Not upheld, no recommendations | June 2020 |
| 201806418 | University of Glasgow | teaching and supervision | Some upheld, no recommendations | June 2020 |
| 201806552 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201806572 | Falkirk Council | parking | Not upheld, no recommendations | June 2020 |
| 201806585 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201806587 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | June 2020 |