Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902266 Western Isles NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201902398 Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations July 2020
201902495 Perth and Kinross Council other Upheld, recommendations July 2020
201902551 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201902648 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201902732 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201903216 Aberdeenshire Council continuing care Upheld, recommendations July 2020
201903349 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations July 2020
201903474 Dumfries and Galloway Council home helps / concessions / grants / charges for services Some upheld, recommendations July 2020
201903644 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020