Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201809603 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201809644 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Some upheld, recommendations July 2020
201809966 Fife NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2020
201809975 Borders NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2020
201810039 Fife NHS Board complaints handling Not upheld, no recommendations July 2020
201810094 Clear Business Water incorrect billing Some upheld, no recommendations July 2020
201810096 Scottish Prison Service accuracy of prisoner record Upheld, recommendations July 2020
201810121 Aberdeenshire Council primary school Some upheld, recommendations July 2020
201810154 Tayside NHS Board admission / discharge / transfer procedures Some upheld, recommendations July 2020
201810159 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020