Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810592 Dumfries and Galloway NHS Board continuing care Not upheld, no recommendations July 2020
201810727 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201810977 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201811027 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201811064 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900074 Scottish Borders Council policy / administration Not upheld, no recommendations July 2020
201900196 South Lanarkshire Council building warrants: certificates of completion / habitation Not upheld, no recommendations July 2020
201900411 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations July 2020
201900513 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900537 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Upheld, recommendations July 2020