Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805985 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201806550 | Clear Business Water | incorrect billing | Not upheld, no recommendations | July 2020 |
| 201806672 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |
| 201806997 | Glasgow City Health and Social Care Partnership | aids for the disabled (incl blue badges) chronically sick & disabled acts 1970/72 | Upheld, recommendations | July 2020 |
| 201807026 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201807031 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201807205 | Dumfries and Galloway Council | secondary school | Upheld, recommendations | July 2020 |
| 201807363 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201807697 | Orkney Islands Council | handling of application (complaints by applicants) | Not upheld, no recommendations | July 2020 |
| 201807725 | Fife Health and Social Care Partnership | complaint handling | Upheld, recommendations | July 2020 |