Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807739 Clear Business Water Incorrect billing Upheld, recommendations August 2020
201809134 North Lanarkshire Council Carer's assessments Upheld, recommendations August 2020
201809545 A Medical Practice in the Highland NHS Board Area Clinical treatment / diagnosis Upheld, recommendations August 2020
201809868 Glasgow City Council Primary School Not upheld, no recommendations August 2020
201810025 Fife Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2020
201810212 Glasgow City Health and Social Care Partnership Clinical treatment / Diagnosis Some upheld, no recommendations August 2020
201810348 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations August 2020
201810366 Borders NHS Board Clinical treatment / diagnosis Some upheld, recommendations August 2020
201810430 Dumfries and Galloway Council Primary School Some upheld, no recommendations August 2020
201900245 North Ayrshire Council Handling of application (complaints by opponents) Upheld, recommendations August 2020