Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810640 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201900038 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201900525 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201900728 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations September 2020
201900916 Perth and Kinross Council secondary school Upheld, recommendations September 2020
201901223 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2020
201901426 West Lothian Council applications / allocations / transfers / exchanges Upheld, recommendations September 2020
201901663 Glasgow City Council policy / administration Upheld, recommendations September 2020
201901739 Falkirk Council primary school Upheld, recommendations September 2020
201902140 Perth and Kinross Council adoption / fostering Upheld, recommendations September 2020