Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802848 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations September 2020
201803262 Inverclyde Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations September 2020
201803281 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations September 2020
201803624 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201803667 University of Edinburgh complaints handling Upheld, recommendations September 2020
201804510 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations September 2020
201804945 South Lanarkshire Health and Social Care Partnership care in the community Some upheld, no recommendations September 2020
201805026 Renfrewshire Health and Social Care Partnership policy / administration Upheld, recommendations September 2020
201805588 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201806888 Lothian NHS Board - Acute Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations September 2020