Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201904995 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201906053 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations October 2020
201906312 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201907297 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201909121 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations October 2020
202000080 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2020
201707686 Scottish Prison Service complaints handling Upheld, recommendations September 2020
201800698 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201801437 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201802816 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020