Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807030 North Ayrshire Council communication / staff attitude / confidentiality Upheld, recommendations September 2020
201807344 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations September 2020
201807591 Heriot-Watt University academic appeal / exam results / degree classification Upheld, recommendations September 2020
201808288 Highland NHS Board adult social work services (highland nhs only) Upheld, recommendations September 2020
201809456 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2020
201809522 East Dunbartonshire Council applications / allocations / transfers / exchanges Not upheld, no recommendations September 2020
201809533 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2020
201809646 Fife Council policy / administration Upheld, recommendations September 2020
201809858 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201809991 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020