Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805190 Lothian NHS Board complaints handling Upheld, recommendations October 2020
201806255 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201806642 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2020
201806908 East Lothian Council child services and family support Upheld, recommendations October 2020
201808030 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201808182 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201808821 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201809055 Glasgow City Health and Social Care Partnership care in the community Not upheld, no recommendations October 2020
201810045 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201810303 University of Dundee special needs - assessment and provision Some upheld, recommendations October 2020