Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902863 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201902987 A Medical Practice in the Lanarkshire NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations November 2020
201903089 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201904147 Aberdeenshire Council care leavers / throughcare and aftercare Upheld, recommendations November 2020
201904207 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201904442 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201905223 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations November 2020
201905247 Scottish Government policy / administration Upheld, recommendations November 2020
201905509 Renfrewshire Council kinship care Some upheld, recommendations November 2020
201905575 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020