Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202001802 A Medical Practice in the Fife NHS Board Area Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201705275 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201801303 Borders NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201801784 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations November 2020
201803472 Fife Council planning \ handling of application (complaints by opponents) Some upheld, recommendations November 2020
201803542 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
201803596 The Robert Gordon University special needs - assessment and provision Some upheld, no recommendations November 2020
201806100 Scottish Environment Protection Agency policy / administration Not upheld, no recommendations November 2020
201806450 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201807397 North Ayrshire Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations November 2020