Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201911923 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2021
202001237 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2021
202001512 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Not upheld, no recommendations January 2021
202002090 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002252 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002479 Perth and Kinross Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations January 2021
202002582 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2021
201803447 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2020
201809611 Live Borders Policy / administration Upheld, recommendations December 2020
201900063 East Lothian Council Repairs and maintenance Upheld, recommendations December 2020