Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201905266 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201905502 | Dumfries and Galloway Council | communication / staff attitude | Not upheld, no recommendations | February 2021 |
| 201905584 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201905821 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201906914 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2021 |
| 201907203 | Scottish Water | sewer flooding - internal | Not upheld, no recommendations | February 2021 |
| 201907696 | Angus Council | child services and family support | Not upheld, no recommendations | February 2021 |
| 201908028 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201908284 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 202000338 | The Moray Council | child services and family support | Upheld, recommendations | February 2021 |