Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900021 University of Glasgow teaching and supervision Some upheld, recommendations February 2021
201901362 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2021
201901805 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations February 2021
201902073 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2021
201902152 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2021
201902458 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2021
201903971 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations February 2021
201904374 Scottish Prison Service policy / administration Some upheld, recommendations February 2021
201904839 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2021
201905144 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations February 2021