Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201901683 | Angus Council | child services and family support | Upheld, recommendations | January 2021 |
| 201902016 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201902201 | Orkney NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201902383 | East Lothian Council | policy / administration | Upheld, recommendations | January 2021 |
| 201902575 | Highland NHS Board | continuing care | Some upheld, recommendations | January 2021 |
| 201902736 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2021 |
| 201902748 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201903199 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201903410 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201906595 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |