Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900317 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations December 2020
201900616 University of Glasgow Special needs - assessment and provision Upheld, recommendations December 2020
201900907 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201901549 East Lothian Council Public Health & Civic Government Acts - nuisances / problems in/around buildings Not upheld, no recommendations December 2020
201902071 Forth Valley NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201902465 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations December 2020
201902618 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903553 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201903690 Western Isles NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201903840 Comhairle nan Eilean Siar Child services and family support Upheld, recommendations December 2020