Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201903883 University of Edinburgh Policy / administration Not upheld, no recommendations December 2020
201903967 West Lothian Council Noise pollution Some upheld, recommendations December 2020
201904161 Glasgow Life Other Upheld, recommendations December 2020
201905237 Aberdeen City Council Policy / administration Not upheld, no recommendations December 2020
201905289 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020
201905433 Tayside NHS Board Clinical treatment / diagnosis Not upheld, no recommendations December 2020
201905582 Perth and Kinross Council Care in the community Some upheld, recommendations December 2020
201905590 Glasgow City Council Traffic regulation and management Upheld, recommendations December 2020
201905597 Greater Glasgow and Clyde NHS Board - Acute Services Division Nurses / nursing care Not upheld, no recommendations December 2020
201906045 Forth Valley NHS Board Clinical treatment / diagnosis Upheld, recommendations December 2020