Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900885 Dumfries and Galloway Council child protection Upheld, recommendations November 2020
201901023 Angus Health and Social Care Partnership clinical treatment / diagnosis Upheld, recommendations November 2020
201901024 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201901333 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201901349 Glasgow City Health and Social Care Partnership other Some upheld, recommendations November 2020
201901360 East Dunbartonshire Health and Social Care Partnership care in the community Not upheld, no recommendations November 2020
201902019 Castle Water Ltd incorrect billing Upheld, recommendations November 2020
201902182 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2020
201902441 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2020
201902794 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2020