Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201907169 Edinburgh Health and Social Care Partnership Clinical treatment / Diagnosis Not upheld, no recommendations March 2021
201907500 A Medical Practice in the Forth Valley NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201908128 Grampian NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201908410 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2021
201908492 Shetland Islands Council Assessments / self-directed support Not upheld, no recommendations March 2021
201908832 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201911174 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations March 2021
202001157 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations March 2021
202003555 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201702572 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations February 2021