Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901468 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201901927 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations March 2021
201902015 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, no recommendations March 2021
201902236 Fife NHS Board Clinical treatment / diagnosis Some upheld, recommendations March 2021
201902491 Tayside NHS Board Communication / staff attitude / dignity / confidentiality Upheld, recommendations March 2021
201902564 Moray Health and Social Care Partnership Policy / administration Not upheld, no recommendations March 2021
201904901 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201905455 Forth Valley NHS Board Clinical treatment / diagnosis Some upheld, recommendations March 2021
201905498 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations March 2021
201905731 Borders NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021