Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201904312 Scottish Natural Heritage handling of application Not upheld, no recommendations September 2020
201905392 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201905692 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201906538 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201906798 Forth Valley NHS Board admission / discharge / transfer procedures Some upheld, recommendations September 2020
201908907 East Ayrshire Health and Social Care Partnership child services and family support Resolved, no recommendations September 2020
201909719 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2020
201909748 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201806426 North Ayrshire Health and Social Care Partnership Policy / administration Some upheld, recommendations August 2020
201807681 Ayrshire and Arran NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020