Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900330 East Lothian Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2020
201900718 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201900785 South Lanarkshire Council Assessments / self-directed support Some upheld, recommendations August 2020
201901110 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201901318 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201901564 South Lanarkshire Health and Social Care Partnership Continuing care Upheld, recommendations August 2020
201901698 Forth Valley NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2020
201901956 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations August 2020
201902265 Shetland NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2020
201903205 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020