Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808032 Highland NHS Board policy / administration Upheld, recommendations July 2020
201808156 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201808327 Stirling Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations July 2020
201808408 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201808431 University of the West of Scotland academic appeal / exam results / degree classification Upheld, recommendations July 2020
201808511 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201808613 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201808987 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201809062 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201809165 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020