Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900587 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900596 Grampian NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, no recommendations July 2020
201900598 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900750 Care Inspectorate complaints handling Upheld, recommendations July 2020
201900770 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201900843 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2020
201900922 Greater Glasgow and Clyde NHS Board - Acute Services Division policy / administration Some upheld, recommendations July 2020
201901018 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations July 2020
201901036 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201901150 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2020