Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201908081 Scottish Courts and Tribunal Service handling of application Some upheld, no recommendations July 2020
201908521 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201908741 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909131 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909348 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909985 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201706064 Stirling Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations June 2020
201800176 Angus Housing Association Ltd estate management / open spaces / environment work Some upheld, recommendations June 2020
201800445 Glasgow City Health and Social Care Partnership complaints handling Upheld, recommendations June 2020
201801934 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2020