Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201806705 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201806731 North Lanarkshire Council child services and family support Upheld, recommendations June 2020
201806843 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations June 2020
201807010 South Lanarkshire Health and Social Care Partnership care in the community Not upheld, no recommendations June 2020
201807203 Edinburgh Health and Social Care Partnership continuing care Not upheld, no recommendations June 2020
201807257 Aberdeen City Council policy / administration Upheld, recommendations June 2020
201807322 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2020
201807404 East Dunbartonshire Council repairs and maintenance Not upheld, no recommendations June 2020
201807436 Fife NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations June 2020
201807763 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations June 2020